Privacy & Cookies Policy

Effective date: 1 April 2026

1. Who We Are

This website is operated by Centro One Refrigeration Ltd (“we”, “us”, “our”), a company registered in Scotland. Our registered office is Southmost House, Cupar, Fife, KY15 4BB.

We are the data controller for personal information collected through this website. If you have any questions about how we handle your data, contact us at:

• Telephone: 01334 653626
• Mobile / WhatsApp: 07808 069685
• Post: Southmost House, Cupar, Fife, KY15 4BB

2. What Information We Collect

2.1. Information you provide to us: When you complete our contact or enquiry form, call us, or email us, we may collect your name, company name, telephone number, email address, and details of your enquiry or refrigeration requirements.

2.2. Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type, operating system, pages visited, and referring URL. This information is used solely for website analytics and performance monitoring.

2.3. Cookies: Our website uses cookies to support basic functionality and to understand how visitors use our site. See Section 8 for full details.

3. How We Use Your Information

3.1. We process your personal data for the following purposes:

• To respond to your enquiry, quote request or callout report
• To arrange site visits, maintenance contracts or installation projects
• To fulfil any contractual obligations arising from services you engage us to carry out
• To send service-related communications relevant to your account or contract
• To improve our website and understand visitor behaviour
• To comply with legal and regulatory obligations

4. Legal Basis for Processing

4.1. Under UK GDPR, we rely on the following legal bases:

• Contract: Processing necessary to fulfil a service you have requested or entered into with us
• Legitimate interests: Responding to enquiries, maintaining business records, and improving our services
• Legal obligation: Where we are required to process data to comply with applicable law
• Consent: Where you have explicitly opted in to receive marketing communications (you may withdraw consent at any time)

5. Who We Share Your Data With

5.1. We do not sell, trade or rent your personal information to third parties.

5.2. We may share your data with:

• Trusted third-party service providers (such as website hosting, analytics, or email services) who process data on our behalf and are bound by appropriate data processing agreements
• Professional advisers (such as accountants or solicitors) where necessary
• Law enforcement or regulatory authorities where required by law

6. How Long We Keep Your Data

6.1. We retain personal data only for as long as is necessary for the purpose for which it was collected:

• Enquiries that do not result in work: up to 12 months
• Customer records relating to completed work: up to 7 years (to meet legal and financial record-keeping requirements)
• Service and maintenance contract records: for the duration of the contract plus 7 years

6.2. After the relevant retention period, data is securely deleted or anonymised.

7. Your Rights Under UK GDPR

7.1. You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to legal obligations that require us to retain it
• Object to or restrict certain types of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113

7.2. To exercise any of these rights, contact us using the details in Section 1. We will respond within one calendar month.

8. Cookies

8.1. Our website uses cookies — small text files stored on your device — to support the following:

• Essential cookies: Required for the website to function correctly (e.g. form submission, session management). These cannot be disabled without affecting site functionality.
• Analytics cookies: We use Google Analytics (or equivalent) to understand how visitors use our site. Data collected is aggregated and anonymised. No personally identifiable information is passed to analytics providers.

8.2. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features. For guidance on managing cookies, visit allaboutcookies.org.

8.3. Where we use non-essential cookies (such as analytics), we will request your consent via a cookie notice on your first visit to the site.

9. Third-Party Links

9.1. Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before submitting any personal information.

10. Changes to This Policy

10.1. We may update this policy from time to time to reflect changes in our practices or applicable legislation. The current version will always be available on this page, with the effective date shown at the top. Material changes will be notified via a notice on our website.

11. Contact and Complaints

Centro One Refrigeration Ltd
Southmost House, Cupar, Fife, KY15 4BB
Tel: 01334 653626
Mobile / WhatsApp: 07808 069685

If you are unhappy with how we have handled your data, you have the right to complain to the ICO at ico.org.uk/make-a-complaint.